On arrival
The first ten minutes.
Shoes come off at the genkan. Your phone and watch go into a box that is locked and handed back at the desk when you leave — this applies to everybody, including us.
You will be shown the changing room, the hall and the rest deck, and asked three questions about your body. Then you are left alone. Nobody will check on you, and nobody will announce your treatment time.
If you need anything at all, there is a small brass bell in every room. Ring it and someone comes.
Arrive at least an hour before any treatment. Guests who arrive ten minutes before their slot get a shorter version of a lesser experience, and we would rather rebook you.